B-TUF Return & Refund Policy
Your Satisfaction is Our Priority
At B-TUF, we want you to be completely satisfied with your purchase. We offer a hassle-free return and refund policy to ensure a smooth shopping experience.
Return Policy
- Return Period: You have 7 [seven] days from the date of purchase to return your unused and unworn B-TUF product.
- Condition of Returned Item: The item must be returned in its original packaging, with all tags and labels intact.
- Proof of Purchase: To complete your return, we require a receipt or proof of purchase.
Items Not Eligible for Return:
- Items used or worn beyond trying them on for fit
- Items missing original tags or packaging
- Items purchased more than 7 days ago
How to Make a Return:
- Contact Us: Please email us at orders@b-tuf.com to initiate your return.
- Return Shipping: You are responsible for the cost of returning the item. We recommend using a trackable shipping service to ensure the safe arrival of your return.
- Return Address: Please send your return to:
B-TUF Returns 55-A, Near Shiv Pahari Mandir, Ujala Nagar, Basti Sheikh, Jalandhar, Punjab 144002
Refunds
- Processing Time: Once we receive your returned item, it will be inspected to ensure it meets the return policy criteria. You will be notified via email about the approval or rejection of your refund.
- Refund Method: Approved refunds will be issued to the original payment method used for the purchase within a certain number of business days.
Exchanges
To exchange a product, please use the Exchange option available in your B-TUF account under the Orders section. Please note that B-TUF reserves the right to approve or disapprove exchange requests.
Gifts
- Gifts Received: If you received a B-TUF product as a gift and it was marked as such at the time of purchase, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
- Gifts Purchased: If you purchased a B-TUF product as a gift for someone else, the refund will be issued to the original payment method used for the purchase.
Please Note:
- Shipping costs are not refundable.
- We recommend insuring your return package for your own protection.
- B-TUF reserves the right to modify this return and refund policy at any time.
We hope this information helps! If you have any questions regarding our return and refund policy, please don’t hesitate to contact us.
Contact Us
Email: orders@b-tuf.com
Phone: 062397 34170
Address: 55-A, Near Shiv Pahari Mandir, Ujala Nagar, Basti Sheikh, Jalandhar, Punjab 144002