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Order and Replacment

Order and Replacement Policy

At B-Tuf, we aim to provide you with a seamless shopping experience and ensure your satisfaction with every purchase. Below are the details of our order and replacement policies.


Placing an Order

1. How to Place an Order

  • Browse our product catalog on www.b-tuf.com and add your desired items to the cart.
  • Proceed to checkout, fill in the required details, and complete the payment process.
  • Upon successful payment, you will receive an order confirmation email and SMS with all relevant details, including your order number.

2. Order Confirmation

  • Once your order is placed, you will receive a confirmation email and SMS.
  • If you do not receive confirmation, please contact us at blissmartindia@gmail.com for assistance.

3. Delivery Timeline

  • Orders are delivered within 7 working days of placing the order.
    (Delivery time may vary based on location and management approval.)

4. Tracking Your Order

  • After your order is shipped, you will receive a tracking number via SMS and email.
  • To track your order:
    • Visit www.b-tuf.com.
    • Click on “Track My Order”.
    • Enter the courier company name and tracking number to view the shipping status.

Order Modification and Cancellation

1. Can I Modify My Order?

  • Unfortunately, once an order is placed, it cannot be modified.
  • If you wish to change your order, you can cancel it (before shipping) by emailing us at blissmartindia@gmail.com and then place a new order.

2. Cancelling an Order

  • Orders can only be canceled before they are shipped.
  • Once shipped, orders cannot be canceled. You may initiate a return after delivery if eligible under our return policy.

Replacement Policy

We strive to ensure you receive only the best quality products. However, in case of issues with your order, we offer a hassle-free replacement process under the conditions mentioned below:

1. Eligible Reasons for Replacement

  • Manufacturing Defects: If there are any defects in the product.
  • Product Mismatch: If you receive a product that does not match your order.

2. Conditions for Replacement

  • Replacement requests must be initiated within 7 days of receiving the product.
  • The product must be unused, in its original packaging, and include all tags and accessories.

3. How to Request a Replacement

  • Email us at blissmartindia@gmail.com with the following details:
    • Order number
    • Reason for replacement
    • Photos of the product highlighting the issue (if applicable)
  • Our team will review your request and guide you through the next steps.

4. Pickup for Replacement

  • If your replacement request is approved, we will arrange for a pickup from your address.
  • Please ensure the product is securely packed for the return.

5. Processing Time for Replacement

  • Once we receive the product and validate the issue, the replacement will be processed within 7 working days.

Non-Eligible Conditions for Replacement

Replacement requests will not be entertained under the following circumstances:

  • If the product has been used, washed, or damaged after delivery.
  • If the product was purchased during a clearance or final sale.
  • If the request is made after the 7-day replacement window.

FAQs About Order and Replacement

Q. How do I know if my replacement request is approved?
A. You will receive an email or SMS notification once your replacement request has been reviewed and approved.

Q. Can I replace a product with a different size or model?
A. Yes, if the size or model you request is available, we can process the replacement. If not, we may provide a similar alternative or store credit.

Q. Do I have to pay for return shipping?
A. No, return shipping for eligible replacements is free of charge.


We value your trust and aim to resolve any issues promptly and efficiently. For further assistance or queries, please contact us at blissmartindia@gmail.com.

Thank you for choosing B-Tuf. We are committed to delivering quality and ensuring your satisfaction!

Contact Us
Email: orders@b-tuf.com
Phone: 062397 34170
Address: 55-A, Near Shiv Pahari Mandir, Ujala Nagar, Basti Sheikh, Jalandhar, Punjab 144002

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