Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Delivery and Payments

It will take 7 working days after placing the order on our website.
(Delivery time is subject to change with management’s final approval.)

Delivery is free on orders of Rs. 999. For orders below Rs. 999, a delivery charge may apply.

Once you place your order, a consignment number will be sent to your registered mobile number. Follow these steps to track your order:

  1. Visit our homepage at www.b-tuf.com.
  2. Click on the link “ORDER TRACKING”.
  3. Enter the consignment company name.
  4. Enter the consignment number sent to your mobile number.
    The tracking details will be displayed on your screen.

Unfortunately, we cannot change the delivery address after the order is placed. You will need to cancel the order by contacting us at blissmartindia@gmail.com and then place a new order with the corrected address.

No, this facility is not available at the moment.

Yes, please keep a valid ID ready to show our delivery partner when your order is delivered to your office or home.

Yes, someone else can receive your order on your behalf at the specified delivery address (e.g., the receptionist at your office). They must show our delivery partner a valid ID of their own.


We accept the following payment methods:

  • Debit and credit cards (Visa, Mastercard, Maestro)
  • Net banking
  • Razorpay

Yes, we use best-in-class 256-bit SSL encryption to secure all online transactions and protect your data. Razorpay processes all payments securely, ensuring your shopping experience is worry-free.

If your payment attempt fails, please try again after checking the following:

  • Ensure your debit/credit card or net banking details are correct.
  • Verify your internet connection is stable.
    If your account has been debited during a failed transaction, the amount will be credited back to your account within 7 working days. For further assistance, email us at blissmartindia@gmail.com.
If you need to swap an item

Returns and Exchanges

Please email us at blissmartindia@gmail.com, and we will guide you through the return process.

Yes, we offer a pickup service for returns.


Refunds are only processed under the following conditions:

  1. If there is a manufacturing defect in the product.
  2. If there is a mismatch with the product delivered.

Refunds will be processed within 7 working days once the issue is validated.

You will receive email and SMS updates at every step of your order’s progress. If you’re not receiving updates, please email us at blissmartindia@gmail.com.


Once your order is shipped, an email with a tracking number and courier service details will be sent to you. Use the tracking section on the courier service’s website to get detailed information about your shipment.

You will receive a confirmation email and SMS with all order details once your order is successfully placed.

Yes, all prices on the website are final and inclusive of applicable taxes in India.